1) What kind of training and support do you offer?
Mortgage Software Solutions offers on-site installation and training
to get you started. Following this, we offer telephone or email support
for any questions or problems you may be having. We also offer
periodic software updates as we add new features or find ways
to improve the software.
2) I'm not very computer savvy. Can I still use the software?
Perhaps the most important feature of The Mortgage Solution is
that is easy to learn and to use. The software comes with an easy-to-understand
User's Guide and we are available by telephone or email to answer your
questions. To help get you off to a fast start, Mortgage Software
Solutions' implementation team comes to your office for
installation and some up-front familiarization and training.
3) Can we prepare our own closing packages?
Yes, The Mortgage Solution is a logical software choice for companies
that want to prepare their own closing packages. There is no "out-sourcing"
of documents. You generate your closing packages right from the
menus of The Mortgage Solution.
We support all state requirements and the various loan types,
such as conventional, second mortgage, FHA, VA, balloons, ARMs,
conforming and non-conforming.
For investor specific or non-conforming documents, we offer a
powerful windows text editor so that you can design your own forms.
The packages are flexible, too. You can add documents to your
package at any time simply by calling us on the telephone.
4) Do you support FHA/VA processing?
Yes. In fact, the FHA/VA features of The Mortgage Solution are
quite strong.
5) What are the hardware requirements?
Each PC or work station should have at least a late model Pentium
processor and a minimum of 64 MB RAM. Microsoft Windows 98, NT,
2000 or XP is required on each PC.
An HP compatible laser printer is required. Supported networks
include Windows 98, NT, 2000, XP and Novell Netware.
6) How much does it cost?
The Mortgage Solution is competitively priced, with the actual
cost varying by options chosen. Generally a company that prepares
its own closing packages will pay a little more for the software
than a company that doesn't prepare its own closing packages.
Features like our credit reporting option also will have a small
effect on the license price.
7) Does the software support interface with Fannie Mae
and Freddie Mac?
Yes, The Mortgage Solution interfaces with Fannie Mae's
Desktop Originator on the Web or with Desktop Underwriter on the
Web. We also interface to Freddie Mac's Loan Prospector on the
Internet. These services include automated underwriting. Both
interfaces now support FHA and VA underwriting as well as conventional
underwriting.
